Note to USA or International Residents: Please be advised that due to Export Regulations, we do not ship orders outside of Canada. We wish you all the best in your search for another seed house.
If you are looking for another seed company to order from within the USA, we advise ordering from Johnny's Selected Seeds.
HOW TO ORDER 1. BY MAIL:
Use the enclosed order form. 2. BY WEB:
*For quick order processing, be sure to include your customer number (the 5 or 6 digit number on the address label by your name). 3. BY PHONE:
*9am to 5pm Mon-Fri, weekends closed.
*Prepare a list of items (catalogue number and price are needed for quick computer input) beforehand to save you time. 4. BY FAX:
All orders must be paid before shipping; we have no terms of credit. If any order remains unpaid for longer than 7 business days, we will considered it unwanted and we reserve the right to cancel it. Payment may be made by: 1. CHEQUE:
We reserve the right to delay shipment of order until the cheque clears the bank or to refuse cheque as a payment method. Cheques are cashed upon receipt of order. No Post-dated cheques. For store purchases: Orders under $250.00 - cheques with valid ID accepted. Orders over $250.00 we accept cheques only from customers in good standing for more than 2 years. 2. MONEY ORDER 3. CREDIT CARD:
VISA or MasterCard. We do not accept Visa/debit cards - our systems don’t accept these. If your credit card is declined, we will contact you. 4. EMAIL TRANSFER 5. INTERAC:
In-store purchases only
*We do not accept Paypal as we are still unhappy with the percentage of sales that Paypal demands from its clients.
LARGE ORDER DISCOUNT
5% may be deducted from orders where the seed portion is over $350.00 if paying by cheque or money order, 3% if paying by credit card, E-Transfer, or Interac in store. Discount is applicable to catalogue pricing only. It does not apply to specially priced or quoted items. Discount applies to seed only and is applied before taxes on sub-total. Discount doesn’t apply to hardgoods, rootstock, onion bulbs, garlic bulbs, or glad bulbs. Discounts do not appear on web orders but will be applied by our invoicing department.
DOLLAR VALUE CHANGES
Due to the Canadian dollar fluctuation, we reserve the right to adjust the prices listed in this catalogue, especially for larger sizes. Please ask for a price quote on larger quantities. We also reserve the right to remove discounts in the event of unexpected dollar fluctuations.
Please be aware of your financial situation when placing an order. Any cheque returned to us from the bank may be subject to our $10.00 handling charge, as well as the bank’s service charge. Any outstanding accounts will be subject to 2% interest per month on the balance owing. Credit card chargebacks may be subject to our $25.00 handling charge.
No returns without authorization. Any seed or order returned to us will be subject to a 15% re-stocking charge. Seed returns accepted only within month of purchase, in good condition (may be subject to germination test), packages must be unmarked and unopened, and must be returned with proof of purchase. If you are not satisfied with any of the other goods that we sell, please contact us so that we can arrange to exchange or refund it within 30 days of purchase. Shipping paid to return the product will not be credited/refunded.
CREDITS ON INVOICES
If there is a credit remaining on your invoice due to overpayment, you can use this credit towards your next order. It is kept on your customer file and is automatically applied against your next order upon invoicing. If you prefer a refund, please let us know.
TAXES GST INFORMATION:
As of Jan 2008, 5% Goods and Services Tax is charged on: all packets of Flower, Vegetable, Herb, and other Seeds; and on all other products listed in this catalogue. GST is also applicable to shipping charges. GST Exempt are: Bean, Pea, and Corn seed in quantities exceeding 5 kg; all other Vegetable and Herb seeds in quantities exceeding 125g; more than 2500 seeds if sold on a seed count basis, Onion Sets, and Garlic Bulbs. HST INFORMATION:
We are required to collect 13% HST for ON, and 15% HST for NB, NL, NS and PEI. Shipping charges are subject to HST.
As the seed industry does experience crop failures or seed shortage, it is our company practice to provide, when possible, substitute varieties for any that are not available. We attempt to choose a substitute that resembles the unavailable one as close as possible. If you do not want a substitute, please indicate so when you place your order and we will cancel the item instead of providing a substitute.
We ship by Commercial Canada Post. If you would prefer to use Fedex or UPS, please ask for a quote or provide your account number. Our shipping/handling fee of $8.95 still applies to orders despite using another courier. Please add $8.95 to all orders for partial shipping and handling costs within Canada and $8.95 for all bulb and root stock orders. Due to increased oversize and bulk item charges, please be sure to add oversize shipping charges where applicable. Orders to postal codes that require air lift will have additional charges.
We begin shipping orders towards the end of January; after the new packaging has been completed. The reason that we do not start shipping until the end of January is that we try to package with the most current crop available or the most recently tested seed. This means we may be waiting to receive the seed and germination test results still by December-February. If you require any items earlier, please indicate this when placing your order. If you require your order to be shipped by a specific date, please indicate the date clearly when placing your order.
During the peak season order processing takes longer than at other times of the year. There may be a 3-6 week turnover for order processing. Backorders will be shipped upon arrival of items. Bulb orders are shipped in Spring. Interior BC orders, such as to Whaletown BC, may take 14-17 business days to ship.
ORDERS FOR PICK-UP
Pick up orders will be held for 7 business days after the customer is notified that it is ready for pick-up. After 7 days, the order is considered unwanted and will be restocked for other use. No refund or credit will be granted to any garlic, onion, or gladioli pick up orders that are pre-paid but not picked up. Once the customer is notified the order is ready, it is their responsibility to pick up the goods. No pre-orders taken for Asparagus roots. It is only available for pickup on a first come, first serve basis. If you want to pre-order, it must be shipped out for $8.95.
If you are gone for holidays please notify your post office to hold your packages, or indicate when you would like us to ship your order. If a package is returned to us, there will be an additional shipping charge to resend the parcel along with the Canada Post Return to Sender Charge.
Seeds are living things that are subject to your growing methods and conditions for their performance, therefore we cannot guarantee their results. If you have troubles germinating our seed please contact us immediately (not at the end of the season) so that we can help you with a solution. As gardeners ourselves, the germination rate and purity of the seed are of utmost importance to us. The germination rate and purity of our seed exceeds the requirements set forth in the Canada Seed Act. It is our policy to notify you if a problem exists or develops with any particular lot of seed.
The seed that we sell is meant to be grown in soil or professional media, using good farming practices. We are not a source for seeds meant for human or animal consumption.
If you are not satisfied with any of the other goods that we sell, please contact us so that we can arrange to exchange or refund it within 30 days of purchase.
We limit our warranty to the vitality and purity of seeds, to the full amount of the purchase price. William Dam Seeds Limited will not be responsible for damages arising from any breach of condition as to the variety, quality, or productiveness of any seeds, bulbs, or any other goods we sell; nor be responsible for the crop. We realize mistakes can be made, but in no case shall William Dam Seeds Limited be liable for more than the amount actually paid for the seeds, bulbs, rootstock, and other goods. We reserve the right to limit quantities ordered. We have no authorized dealers.
Our prices and sizes are subject to change without notice. Prices in this catalogue are in effect until October 31 2018. The placing of an order signifies acceptance of these terms by the purchaser.