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WHY DO YOU NOT HAVE A QUICK ORDER FUNCTION? We have had several customers ask for a quick order function on our website. At this time, the cost is prohibitive in being able to install one. However, we are investigating the possibilities with our product developer. We will continue to do so and hopefully will be able to add a quick order function in the future. If you are looking for a quicker way to order items than going through each separate item, try our search function. Click on search (top right hand corner) or Advanced search (left hand side under links) and then enter the name of the items or the sku# and when the search returns your items you can add it to the cart. The sku# is the catalogue number then a zero then the price of the items. For example, if you wanted to order a package of catalogue #15 Record bean you would type 150185 as the sku#. After your search returns you can either add the item to your cart and check-out or add the item to a wishlist to create a saved order that you can return to at a later date/time. If you find this doesn't work due to slow internet connection, you can also place your order via e-mail, fax, or phone.
HOW DO I SAVE ORDERS SO I CAN COME BACK LATER TO WORK ON IT?
There is a wish list feature that is available on our website which allows you to make a list and keep it saved until you are ready to finalize it. This wish list is saved as a saved products list under your profile for about 10 days and can be made into an order during this time. The wish list function is located on the individual price product pages eg http://www.damseeds.ca/productcart/pc/viewPrd.asp?idcategory=1607&idproduct=237
It is not where all the prices are listed – you have to click on the description of the individual item to get to the wish list function. Click on the wish list button and the item is saved to a list and can be made into an order at a later time. To retrieve your wish list and make it into an order, go to ‘my account’ and click on view saved products. To add the saved products to an order for check-out click on ‘Add all saved products to the cart’.
WHY DID MY ORDER DISAPPEAR WHEN I LEFT THE COMPUTER UNATTENDED FOR AWHILE?
For your security, web browsers are designed to time out a session after a period of inactivity. This way if you were to leave the computer unattended and do not return to it, no one else can place false orders under your name or have access to your personal information. To avoid losing anything you have worked on, please use our wish list function – see above.
WHEN WILL MY ORDER BE SHIPPED?
Orders get shipped in sequence of placement date. We start shipping orders in Mid-End January once our new seed stock has arrived and is ready. Due to the amount of orders that are placed, during January-February you can expect shipping to take between 3-4 weeks. If there is a specific date that you need your order by, please indicate the date in the comment section of your order placement. We will do our best to accomodate you.
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